Overview

The Global Sustainable Tourism Council (GSTC) seeks a Training Program Coordinator. This role covers executing various operational and administrative functions. See the GSTC Training Program Coordinator Job Description for full details.

Roles & Responsibilities

Ensure the maintenance of up-to-date training materials and administrative documents, and contribute to identifying training systems and market information to support greater market access and enhance the quality of the GSTC Training Program.

Support the GSTC Sustainable Tourism Training Program (STTP) and related Asia-Pacific activities. The position involves operational, administrative, and coordination duties, ensuring the smooth delivery and growth of GSTC’s training activities.

See the GSTC Training Program Coordinator Description for full details.

Key Responsibilities

  1. Training Program Administration & Coordination
  • Coordinate day-to-day administration of the STTP, including maintaining training materials, participant lists, survey results, and managing exams/certificates.
  • Upload and update training information on the GSTC website.
  • Support communications with trainers and participants
  1. Financial & Administrative Support
  • Oversee participant bookings and payments, process trainers’ invoices/expenses, and maintain organized online filing of records and archives.
  • Provide administrative support as needed, including backup support during staff leave
  1. Communications & Promotion
  • Support external communications and promotional activities relating to training, including monitoring and replying to inquiries
  • Maintain records of organizational activities
  1. Resource & Database Management
  • Manage the inventory of case studies of sustainable tourism practices mapped to GSTC Standards (Industry, Destination, MICE, Attraction, and Food & Beverage Service Providers)
  • Maintain and update lists of current and prospective trainers and training partners

Reporting Relationship

The reporting relationship is to the Training Program Manager.

Qualifications

✔ Education: Minimum of a bachelor’s degree, preferably in fields related to education, tourism, or relevant professional disciplines.

✔ Experience: Minimum of 2 years of working experience in the administration or training-related job.

✔ Knowledge: Prefer Tourism or Education, but not required.

✔ Technical Skills:

  • Proficient in Microsoft Excel, particularly in organizing data with formulas and functions.
  • Intermediate or higher-level user of MS Office and Google Docs.
  • Excellent data management skills.

✔ Language Skills: Proficient in English and Proficient in additional languages, such as Malay, would be considered advantages.
Candidates currently residing in Malaysia or Singapore would be a plus.

✔ Personal Skills:

  • Positive mindset
  • Understanding of what the GSTC is, its scope, and what it does
  • Strong organizational and time management.
  • Attention to detail and ability to multitask.
  • Comfortable with working independently and remotely, the GSTC is a “virtual” organization that is truly global.
  • Proactive and able to take initiative.
  • Experience working in multicultural and multidisciplinary environments.
  • Strong problem-solving and critical thinking abilities.
  • Comfortable with working across different cultures. Our staff, Directors, Trainers, and volunteers work from various locations worldwide.

Application Procedure

Qualified candidates are invited to submit their CV and a cover letter detailing their motivation for applying and relevant experience to emily@gstc.org and hr@gstc.org with the title ‘GSTC Training Program Coordinator | applicant name’.

Please do not apply if you do not meet the qualifications. Applications should be submitted by September 25, 2025.

[Note: Candidates of interest will be contacted for further information. Compensation will be determined based on the candidate’s qualifications, experience, and geographic location.]